I have been a satisfied Linksys customer till today. I recently had to put my hard drive and memory into a new tower because my old computer took a shitter. So I went to hook it up to the internet with my Linksys wireless router card and it would not work. I had a Linksys program on this tower before so I figured the Wizard would find it in the USB and install it. That was not the case so I called the Linksys number. That is when Dey (pronounced Dee) badge # 28291 answered my call. I gave him the serial number and he said my FREE customer/technical over the phone had expired so he could not help me. He did give me the option of paying $30.00 to renew my customer service and they would help me.
I was upset hearing this as I explained I have purchased a Linksys product and because it was manufactured over a year ago he could not help me install it. That was correct. And again he gave me the option to pay an additional $30.00. So I requested to speak to a manager. At that time Dey put me on hold for over ten minutes and hung up. (I love when they play that game which is why I always get their info) So I called back and spoke to someone else and told them what happened. At this time I requested a manager and someone got on the phone and confirmed the $30.00 fee.
At this time I hung up in frustration and finally figured it out on my own. I do question what America is really coming too? They really tried to rip me off for $30.00 or more for information that should be supplied for free when you purchase a product from their company. This should stand for any company. It is sad how companies take advantage of people everyday. I am glad I did not fall for their scam.
And if you want to call Dey his badge # is 28291 and the Linksys # is 1 800 546.5797
Tell him he can suck on Deeeeeeeeeeeez
